Frequently asked questions

FAQs: Sydney scaleup hub

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    Where is the scaleup hub located?

    The Scaleup Hub is located at 477 Pitt St, Haymarket NSW 2000, just across from Belmore Park and diagonally opposite the Clock Tower in Sydney's Central Station.

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    What does 477 Pitt Street offer to all of its residents?

    The building offers premium end-of-trip facilities (bike racks, showers and towel service), a wellness centre (free classes for residents of the building), large conference space (currently being refurbished and will be completed in December 2022), a rooftop garden with a barbecue terrace, open collaboration spaces in the foyer as well as a food court, which is currently being expanded to include entertainment areas.

    The building is an A-grade office tower, currently being renovated, aiming to deliver a 5-Star Green Star Interiors, and 5-Star NABERS Energy sustainability ratings.

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    How to get there?

    Is there parking available?

    Stone & Chalk will be given a small number of parking spots in the basement of the building, which can then be re-allocated to its residents on application. As the building is centrally located and is targeting a high sustainability rating, we will be encouraging all members to use public transport or travel to work sustainably.

    How can I get there with public transport?

    The Scaleup Hub is conveniently located near Sydney’s Central Station with access to train, bus, and light rail transport that service the area.

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    What are the building hours for residents?

    Stone & Chalk residents will have access to the building 24/7.

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    How do I secure a place at the Scaleup Hub?

    We are targeting July 2022 to open the Scaleup Hub, and are taking expressions of interest now. Please register your interest and we'll be in touch soon!

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    My business is a scaleup, but I don't need office space.

    If you don't need physical space, please still talk to us to see how Stone & Chalk can help you accelerate your growth.

    We have a collaborative area that is suitable for overseas and domestic scaleups that are expanding their presence in Australia from Sydney. If you are either here for a few months doing market research and due diligence, or are the first key hire(s) in the market, you may not need a 10-person office (minimum size) immediately. As long as you intend to move into one of our secure offices within 6–12 months, you can join us in our small shared desks area.

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    What options do I have for hybrid teams?

    All our packages are designed for hybrid teams by providing a minimum and maximum of team members who can be residents at the same time. These numbers will vary depending on the size of your package.

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    What Stone & Chalk programs can a resident participate in?

    We'll have a variety of programs that will help scaleups grow by accessing:

    • Networking events
    • Mentors
    • Customer opportunities
    • PR exposure
    • Global opportunities
    • Curated lists of suppliers including people support and back office services
    • Investor introductions
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    What types of social events will you run for the community?

    We are excited to roll out our much loved Stone & Chalk community rituals at the Scaleup Hub including:

    • Chalk Chills – community drinks
    • Sweetspot – an informal catch-up for residents to share wins, asks and connect with each other over a sweet treat
    • Community breakfasts – for teams to come together and kick off their day
    • Other seasonal social events

    These events will be run in our Community Lounge and exclusive garden terrace for Stone & Chalk residents.

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    What are the terms for a secure office?

    Offices for 10 have a minimum term of 6 months and 3 month notice period is required for termination regardless of the minimum term.

    Offices for 15 and 30 people have a minimum term of 12 months and 6 month notice period is required for termination regardless of the minimum term.

    All offices require one month's deposit for security.

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    What does the service fee include?

    The service fee includes individual access to:

    • Security access pass
    • Secure access to printers
    • Stone & Chalk community platform
    • Stone & Chalk community social events
    • Stone & Chalk Professional Development events
    • ISPT (building owner) community events
    • External events run by Stone & Chalk at no additional cost
    • Booking system to access more than 20 state-of-the-art meeting rooms across the hub
    • End-of-trip facilities (including bike racks, showers, towel service) and Wellness Centre activities
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    What network and WiFi is available?

    All residents will have access to secure high-speed internet (10Gbps) in the Scaleup Hub. WiFi coverage is available throughout all floors of the Hub. All secure offices will also have access to 4 ethernet ports.

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    What physical assets will the secure office spaces include?

    The secure office spaces are fully fitted and will come with everything you need in a physical workspace, e.g. desks, task chairs; and the opportunity to install your own TV and whiteboard.

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    How secure is access to the secure space?

    All residents will need to be registered on our secure system to gain access to the Scaleup Hub. Different levels of access will apply for different residents depending on the location of their secure office. All residents will be able to access the building 24/7.

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    How do I access meeting rooms?

    All residents will have access to over 20 meeting rooms of different sizes throughout the Scaleup Hub, through our online booking system. All rooms have video conference facilities and screens. There is unlimited use of the meeting rooms, as long as you follow our fair use policies. In addition, there will be an allocation to the larger boardrooms and event spaces for your use during the year.

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    How do I access printers?

    All residents will be set up on a secure print system and have unlimited access to printing on a standard A3 multifunction printer.

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    Can I access other Stone & Chalk locations?

    Yes, our residents have reciprocal access to our hubs in Melbourne and Adelaide when visiting those cities for business.